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Outsourcing

Outsourcing is a practice of hiring a 3rd Party firm to carry out services that were initially performed in-house. Such staggering growth came about due to the long list of advantages outsourcing provides to organizations. Here are key point benefits.

  • Reduced or lowered Costs

  • Outsourcing Partner Competency

  • Higher Quality

  • Better investment returns

Quality Service Outsourcing

Outsourcing is known to be very beneficial for several organizations. According to a report, 78% of businesses across the world, feel positive about their relationship with their outsourcing company.

There are a host of other reasons why organizations turn towards an outsourcing partner. Here’s a breakdown of the grounds on which companies choose to outsource, according to the Deloitte Global Outsourcing Survey 2016:

  • ENABLE FOCUS ON CORE BUSINESS 57%

  • SOLVES CAPACITY ISSUES 47%

  • CRITICAL TO BUSINESS NEEDS 28%

  • ACCESS TO INTELLECTUAL CAPITAL 28%

  • MANAGE BUSINESS ENVIRONMENT 17%

QUALITY SYSTEMS - QA/QC

 

Quality Control (QC)

 

Quality Control is defined as the operational techniques and the activities used to keep the quality of inputs or outputs to specifications; to fulfil and verify requirements of quality. Quality control guarantees the conformity of items or services through inspections and tests. Here, a quality examiner uses statistical sampling and analysis to test the output. The output could be the end-product manufactured or the service provided.

The aim is to ensure that the result meets the benchmarks set up to approve or disapprove the output on the basis of quality.

The activities that control the quality of products are usually voluntary in an organization. In order for quality control to be adhered to, a slew of activities is monitored. The production processes, the storage, and even transportation. This is because these activities have a direct impact on the output’s quality. 

Quality the state and government guidelines sometimes make it mandatory for businesses to maintain quality control records.

 

Quality Assurance (QA)

 

Quality Assurance prevents mistakes and defects in products and helps in avoiding problems during the delivery of products or services to customers. With this process, organizations create and deliver products that meet customer expectations. Quality Assurance sets up and maintains necessities for developing and manufacturing products. 

A quality assurance system intends to build and maintain an organization’s credibility and trust with the customer base. It also improves work procedures and effectiveness that empowers an organization to better compete with others.

The ISO (International Organization for Standardization) is the main force behind QA practices as it maps the procedures that ensure its success. ISO 9000 says Quality assurance is part of quality management, so organizations use it to guarantee that their quality assurance system is effective. Hence you measure QA against ISO 9000 worldwide standard. 

QA standards undergo constant updates to stay relevant to today’s businesses. And it focuses on providing confidence in the organization’s ability to meet quality requirements. 

Quality Assurance refers to those actions, procedures, and methods employed at the management and senior technical levels to observe and ensure that prudent quality procedures are in place and are being carried out and that the desired result of a quality product is achieved.

The QA/QC program is a process of continuous improvement which requires updating the information and processes for better adherence.

ISO 9001:2015, which is the latest revision of the ISO 9000 series, includes improvements to its structure and information for risk-based decision-making. Its features include:

  1. Stronger customer focus

  2. Top management practices and how they affect a company

  3. Keeping up with continuing improvements. 

This QA/QC system shall include:

  • Documented quality system procedures and instructions to ensure that all activities are performed in accordance with established requirements;

  • Effective on-site support to ensure compliance and the use of the QA/QC procedures and instructions.

  • Clarification of the standards of acceptability as required supporting the overall QA/QC program

  • Effective maintenance of quality records to document and track performance and improvement.

  • Review of the project process, construction methodologies, inspection, and test procedures to ensure that applicable documentation reflects how activities are actually performed

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